FAQ

1. What is Total Backup Recovery Server 8, and what does it do?

   Total Backup Recovery Server 8 is FarStone Technology's backup and disaster recovery solution for Windows. It allows the users to schedule (or manually create) frequent, image-based backups of their local disks and store them on disk-based or network destinations. The backup images include all files, settings, programs and operating system files on the volume, and are an exact representation of the entire volume at the time the backup was created.

2. What free trial software is available?

   FarStone Technology is happy to offer a free 14-day trial for Total Backup Recovery Server 8 products. You’ll find a downloadable version on the product page.

3. How do I get help if I need it?

   If you need assistance with any of our products, please refer to the comprehensive User Guide available on our website. If you are unable to find the solution you are looking for, obtain a Support Ticket to get in touch with our Technical Support.

4. What are the latest prices?

   The latest prices (MSRP) for FarStone Technology software are posted on the website.

5. If I purchase Total Backup Recovery Server 8 software, do I download it, or will you send me official product CDs in the mail?

   You will have the option during the purchase to request a Total Backup Recovery Server 8product CD by mail (for a small shipping fee), or you may choose to download the software. The download comes in the form of a Windows install package.

6. Who needs Total Backup Recovery Server 8?

   Total Total Backup Recovery Server 8 is designed for computer novices or advanced users.

7. What are the main features of Total Backup Recovery Server 8?

   Schedule automatic backups
   Automatically backup your photos, music, documents, and other data on a schedule.
   Disk Imaging
   Restore entire system, including Windows, applications, and all files.
   Migrate & Upgrade Easily
   Easily migrate all of your files and applications to a different computer or a new hard drive.
   Universal Restore/Dissimilar Restore
   Easily restore all files to original or different computer, or even to a virtual machine.
   

8. What are the new-added features for Total Backup Recovery Server 8?

   Support EFI/UEFI-based mainboard
   Support backup and restore GPT Disk, Dynamic Disk and volume, and can operate dissimilar restore.
   Support Resize
   Custom target space size when restore or clone, support resize smaller to bigger or bigger to smaller.
   Support Hyper-V
   Convert disk image to VHD format.
   

9. What are the main functions?

   All-in-One PC Data Recovery Solution
   Total Backup Recovery Server 8 provides file/folder and full disk recovery, Windows system recovery, one-click recovery, dissimilar computer recovery, remote backup, quota management, scheduled backup, incremental backup and disk imaging recovery.
   Digital File Recovery
   Backup and recovery for photos, music, emails and everything you care about -- with AES encryptions.
   Restore Crashed Windows System Made Easy
   With Total Backup Recovery Server 8, you can perform a bare-metal full system restore in just a few minutes. No need to re-install Windows, or any applications.
   Backup Anywhere
   Backup to a local hard drive, USB drive, network share, CD/DVD, NAS, iSCSI, or remote FTP server with a friendly user interface providing a "set it and forget it" unattended backup.
   Open File Backup
   Back up files while their applications (i.e, Outlook, or a database application) are still running to ensure consistent backups.
   Quota Management - No more "Disk Is Full" error messages!
   Create and enforce storage quota limits for each workstation. Total Backup Recovery Server 8 will automatically reuse the space from the oldest backups for new backups.
   Intelligent Schedule
   Full or incremental backups automatically run on schedule. Perform "set it and forget it" backups on all workstations and servers.
   Google Desktop Search - Makes data recovery as easy as searching the web.
   Allows you to use the Google Desktop search utility for searches of e-mails, computer files, music, photos, chats, search history, and other "Google Gadgets".
   Email Notification
   Notify user with all backup and restore related activities and results via email.
   Advanced Recovery Script (Pre and Post Command)
   Execute pre-defined commands (scripts) before or after a scheduled job takes place.
   FileRescue-911™ Capability
   Total Backup Recovery Server 8 includes a powerful file rescue utility allowing you to boot into a crashed system using our built-in pre-operating system in order to rescue and copy your precious files from a non-operational drive.
   VMware™ & Hyper-V P2V and V2P Support
   Backup a VMware host machine to an image or convert a TotalRecovery™ image file to a VMware image file format (VMDK) and run it on a virtual machine.
   Support Solid State Drive (SSD)
   Total Backup Recovery Server 8 migrates everything on your hard drive to a Solid State Drive (SSD drive), including data, files, applications and Windows. Total Backup Recovery Server 8 will automatically adjust and resize partitions according to the partitions on your hard drive. You can avoid spending hours or weeks reinstalling programs.
   Disk Cloning
   Completely copy all data to another (same or bigger) hard disk using sector by sector cloning technology with intelligent partition resize capability.
   FTP Remote and Offsite Backup
   Automatically duplicate your saved backup to remote FTP location. Ensures that files will be safe if disaster occurs.
   AES 256 bit Encryption
   Total Backup Recovery Server 8 offers the highest encryption standard (256 bit AES), similar to US Defense Department, to prevent anyone from accessing your backup without your permission.
   Recovery CD/DVD or Recovery USB Flash Key Creation
   You can make a bootable recovery CD/DVD, Flash Key or image file for future system restoration.
   Advanced Incremental Backup
   Total Backup Recovery Server 8 backs up only changes to your files (by sector).
   PXE Support
   Fully supported PXE network environment allows any client to be remotely booted up into Recovery Manager from the PXE server, enabling you to restore a crashed PC or non-operational workstation from PXE server.
   Rescue Bootable Media
   Total Backup Recovery Server 8 supports all types of bootable media, such as CD/DVD, USB flash/USB Disk, USB Key, diskless PC and PXE server. Boot media allows you to access TotalRecovery Manager when your system has failed to start.
   Free Technical Support
   With our helpful support staff, you’ll receive free technical support on all FarStone products.
   Designed for Peace of Mind
   Built with care, TotalRecovery™ offers you an all-in-one data disaster recovery solution with all the features you need.
   

10. What are the language versions of Total Backup Recovery Server 8 at present?

    English, Simplified Chinese and Chinese Traditional.

11. What operation systems Total Backup Recovery Server 8 support?

    Server Computer running:
    Windows® Server 2003 Standard or Enterprise or Data Center (32-bit & x64) SP2, Windows® Server 2003 R2 SP2, Windows® Server 2008
    Supported Desktop Operating Systems:
    Windows® XP (32-bit & x64), Windows® Vista (32-bit & 64-bit), Windows® 7 (32-bit & x64)
    

12. What are the lowest install requirements?

    CPU: 64 bit CPU
    RAM: 1 GB or more
    Hard Drive: 250 MB free space
    

13. What storage media Total Backup Recovery Server 8 support?

    Internal Hard Drive, External USB Hard Drive, USB Flash, SSD (Solid State Drive), Firewire (IEEE 1394) Device
    Network Share Folder, Network Drive, NAS (Network Attached Storage), iSCSI, and iPSAN Storage
    RAID 0/1/5/10/JBOD Disk Array
    CDR/RW and DVD+-R/RW
    FTP Offsite Backup
    

14. Which partition types does TotalRecoverytm Pro recognize?

    Total Backup Recovery Server 8 supports NTFS, FAT, FAT32, ext2, ext3, GPT Disk, Dynamic Disk, Volume and disk partition with no file system type.

15. After installation, do I need to activate and register the product?

    By activating and registering your Farstone products, you will receive free technical support, free product updates and related product information and promotions.

16. How does Total Backup Recovery Server 8 provide peace of mind?

    TotalRecovery™ creates an exact representation of the entire volume of information quickly and easily from the time the backup was saved. Total Backup Recovery Server 8 puts the user in the driver´s seat by allowing you to schedule or manually create frequent image-based backups of your entire local disk(s) and store them on many external media or network shares!

17. How Does Total Backup Recovery Server 8 protect my data?

    In this fast moving digital age of computing, it is so easy to put photos, music, movies, and more on your computer. Total Backup Recovery Server 8 can make life simpler by not having to be concerned with lost documents due to a crashed system or accidental erase; you can recover anything easily from your digital life.

18. Not sure if you´re ready to buy Total Backup Recovery Server 8?

    Let FarStone Technology help you make your decision by, a free 14-day trial period for Total Backup Recovery Server 8 products! Utilize Total Backup Recovery Server 8 and find out how it serves as a useful tool for your computer today! After the 14-day usage any backed up files will be removed from your system. If you decide to purchase Total Backup Recovery Server 8 the full working application will continue to provide effective backup and recovery services. There is also a 14-day Money Back Guarantee” if Total Backup Recovery Server 8 does not meet your computing needs.

19. I am unhappy with my backup and recovery software because it is too cumbersome. Is Total Backup Recovery Server 8 easy to use for non-experienced users of backup and recovery programs?

    FarStone Technology´s Total Backup Recovery Server 8 software has one of the most intuitive yet simple user interfaces on the market. The product was designed to let the user be in control of every aspect of the program, with easy to learn features and a simple layout of functions that anyone can understand. Simplicity is provided by backup routine with a new comprehensive scheduler that is active with a single mouse click!

File Backup

20. Will someone be able to view my photos, emails or sensitive information from my backups?

    You have the option to encrypt your information. Total Recovery supports Advanced Encryption Standard encryption to your backups. AES is a symmetric-key encryption standard adopted by the U.S. government. This is comprised of three block ciphers standards, AES-128, AES-192 and AES-256. Total Recovery supports all of these 3 standards. Total Recovery is well protected with the AES which will give you a peace of mind for your private information.

Clone disk

21. Can Total Recovery make an exact copy from my current hard drive to a new hard drive?

    Yes, you can even do so with just one click. Total Recovery can copy everything on your current hard drive to a new hard drive; including Windows, drivers, photos, emails, music, and documents. If your new hard drive is bigger than your current drive, Total Recovery will automatically enlarge the partition size before the files copy to a new hard drive. No matter how big the new drive is, it will only take 1 click to completely move everything to new hard drive.

22. How do I clone my files to a new hard drive with Total Recovery?

    There are 2 ways:
    1st solution
    1. Connect both source hard drive and the destination hard drive to your system.
    2. You will need 2 slots for the hard disk cable.
    3. On Total Recovery main user interface.
    4. Select "Clone”
    5. Follow the on-screen instructions.
    2nd solution: If you are unable to connect the second hard drive to your system, (most laptop users are unable to connect both), you will need to follow these 2 steps.
    1. Select "Backup My Computer" from the Total Recovery main user interface. It will make a complete backup on a selected storage, such as USB hard disk or network drive. 2. Select "Restore My Computer", then choose the backup you made in Step 1 to restore the selected hard drive.

23. How do I upgrade my hard drive with a new bigger one?

    There are 2 ways to do this with Total Recovery.
    1st Solution: If you can connect new hard drive to your system along with the old hard drive as a secondary drives in your system.
    1. Run TotalRecovery and select the clone feature.
    2. Choose the old hard drive as the source and the new hard drive as a destination.
    3. It will prompt if you want to resize the partition but it is optional.
    2nd solution: If you are not able to connect the new drive to your PC.
    1. Go ahead and backup the old hard drive to an external hard drive.
    2. Once complete shut down the computer and replace the new hard drive.
    3. Proceed to boot the computer system into the recovery manager (reboot able rescue disk or hotkey)
    4. Once in the recovery manager, select restore computer and choose the image you created from the old drive as the one to replace for the new hard dive.
    

Backup Anywhere

24. Where can I backup my files?

    You can backup your files to a local hard drive, USB drive, network share, CD/DVD, NAS, iSCSI, or remote FTP server with a friendly user interface providing a "set it and forget it" unattended backup.

Open file backup

25. Will a particular file be backed up even though I am working on it?

    While the applications are running (i.e. Outlook), the files will consistently be backed up.

Quota Management

26. Will I have to worry about having enough space for the backup?

    No more “Disk is Full” error messages! You can create and enforce quota limits for the storage usage of each workstation. TotalRecovery will automatically reuse the oldest backup space for new backups.

Intelligent Schedule

27. I am working on a project and I need files backed up as I work. What solution does TotalRecovery provide?

    TotalRecovery has got you covered with the ability to backup open files as their corresponding applications are in use. This in turn provides consistency and safety knowing that all your files, no matter in use or not, will be covered during backup times.

Google Desktop search incorporated

28. What is Google Desktop Search and what does it do?

    Google Desktop Search makes data recovery as easy as searching the web with Google. The Google Desktop Search utility allows you to search for users’ e-mails, computer files, music, photos, chats, search history, and other "Google Gadgets" in TotalRecovery backup images.

Email Notifications

29. What does the email notification feature do?

    The Email Notification feature emails the administrator every time backups and restores are made, along with their results.

Advanced script (Pre and Post Command) function

30. What is the Advanced Script function?

    This function allows you to execute pre-defined commands (scripts) before or after a scheduled backup takes place. This is highly useful for complicated disaster recovery requirements because you can customize the commands based on your system’s unique situation.

FileRescue-911™ capability

31. What is FileRescue-911 and what does it do?

    The FileRescue-911 is a powerful file rescue utility that allows you to boot into a crashed system using its built-in pre-operating system. This function would help you to retrieve your precious files from a non-operating drive.

Built-in VMware™ P2V support

32. What is P2V?

    P2V stands for “Physical to Virtual”

33. How does the built-in VMware™ P2V support benefit me?

    VMware™ P2V support would allow you to backup a VMware host machine in an image or convert a TotalRecovery image file to a VMware image file format (VMDK) to run it on a virtual machine.

Max Speed with Solid State Drive (SSD)

34. What is a Solid State Drive?

    A solid state drive is like a hard drive without disks. A solid state drive runs significantly faster than a standard hard drive. Solid state drives are also energy-efficient. TotalRecovery can clone your hard drive to SSD in minutes so you can avoid spending hours or weeks on reinstalling all programs.

Crashed System Restore with Bare Metal Recovery

35. My hard drive has had a catastrophic failure. Is there any hope?

    TotalRecovery can provide a solution with its Bare Metal Restore feature. Take steps out of what can be a chaotic process. TotalRecovery can copy a complete system image onto a new or existing healthy hard drive without having to install the operating system and applications. Restore your PC to its prior working state in minutes!

FTP Remote backup, offsite backup duplication

36. How can TotalRecovery ensure that my data is protected from natural disasters?

    Remote backup, an essential tool provided by TotalRecovery, gives the user the control to save all your PCs data, applications, and settings to a remote location with FTP offsite backup. This enriches your backup resources by providing a simple solution for intricate times.

AES 256 bits encryption

37. How well protected is my backup data and can anyone gain access?

    TotalRecovery offers the highest encryption standard (256 bit AES), similar to US Defense Department, to prevent anyone from accessing your backup without your permission.

Recovery CD/DVD or Restore Image File Creation

38. Can I create a recovery CD/DVD?

    You can easily make a recovery CD/DVD, or an image file with a few click. TotalRecovery is versatile in allowing the user to store hard drive images on a CD or DVD. The advantage of this feature provides the user to be able to not only backup recovered data and save to a portable disk, but it can save you hard disk space if you need only specific data to be recovered.

Advanced incremental backup technology

39. How does the incremental backup technology differ from others?

    TotalRecovery backs up only changes to your files (by sector). Other products back up files in its entirety. For example, it takes only a few hundred kilobits to incrementally back up your Outlook (.pst) file, whereas other products back up the entire Outlook .pst file, which takes several Gigabits, each time.

Log View

40. Is there an easier access or ways to view all activities backed up on all workstations and servers?

    Yes, TotalRecovery consolidates all activities for all workstations and servers into a centralized log view.

Windows PE support

41. Can I recover my files from outside of Windows?

    WinPE recovery environment provides 100% hardware support in the Recovery Manager environment. For example, RAID 0/1/5/10/JBOD, software RAID, network and iSCSI are fully supported in pre-OS Recovery Manager.

PXE support

42. What is PXE?

    PXE stands for Pre-boot eXecution Environment. PXE allows any client to be remotely booted up into Recovery Manager from the PXE server, enabling you to restore a crashed PC or non-operational workstation.

Rescue bootable media

43. What type of bootable media can TotalRecovery support?

    TotalRecovery supports all types of bootable media, such as CD/DVD, USB flash/USB HDD, USB Key, diskless PC and PXE server. It allows you to boot into Recovery Manager when your system has failed to start.

Experience NO Business operation downtime!

44. Will TotalRecovery incremental backup slow down my computer or interfere with business operation?

    Creating a backup image does not waste any of your time. While the computer is performing backups, it will not disrupt any applications or prevent access to your database.

Free Technical Support

45. How do I get help if I need it?

    If you need assistance with any of our products, please refer to the comprehensive user guide available on our website. If you are unable to find the solution you are looking for, obtain a Support Ticket to get in touch with our Technical Support Staff via email.

Designed for Peace of Mind

46. How does TotalRecovery provide peace of mind?

    TotalRecovery creates an exact representation of the entire volume of information quickly and easily from the time the backup was saved. TotalRecovery puts the user in the driver´s seat by allowing you to schedule or manually create frequent image-based backups of your entire local disk(s) and store them on many external media or network shares.

Submit a Support Ticket